Customer Relationship Management (CRM) is a software system and strategy to manage your customers’ interactions and relationships in an automatic way on sales and customer service. CRM enables effective and efficient performance through integrating with all customer touch points, attracting potential customers, enhancing client’s loyalty and satisfaction, as well as analyzing competitors for deciding the best business strategies.
Customer Relationship Management (CRM)
Manage customers interation and relationship with automation
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Benefits of CRM
Customer Relationship Management makes your marketing easier, optimizes your nurture efforts, converts more leads into customers, and therefore generates new significant new revenue and maximize ROI for your business.
- revenue brought by lead management automation
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- less cost for business who nurture prospects
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- of marketers agree the biggest benefit of CRM is saving time
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CRM Services
Our Customer Relationship Management (CRM) Services
digiEasy provides services on Sales CRM, Marketing Automation and Customer Service CRM.
Consult our experts if you are interested in our CRM solutions.
Sales CRM simplifies the whole sales process to allow enterprises reduce human power cost and save sales team’s time from outreach efforts of finding customers. The large database from CRM system supports your sales teams to track and target potential customers’ preferences in an easier way. Through sales CRM, your sales teams are able to analyze competitors’ data to adjust their sales strategies.
Marketing automation is more a tactics than a software that allow companies to nurture prospects (RIGHT PEOPLE) with highly personalized, useful content (RIGHT CONTENT) in the touchpoints that the users engaged (RIGHT CHANNEL) that helps convert these prospects to delighted customers. This type of marketing automation not only makes your marketing easier but also generates significant new revenue and provides an excellent ROI for companies!
Customer Service CRM allows your customers’ problems can be solved in 24×7 real time. Your enterprises are able to enhance customers’ satisfaction and loyalty through automated customer services such as self-service resources and AI chatbots. Saving time from automated workflows for your agencies and fulfil customers’ demands at a lower cost.
Customer Relationship Management (CRM) Tools
HubSpot
HubSpot, having more than 12% market share in Hong Kong, is a popular inbound marketing and customer relationship management (CRM) software platform which enables your brands to attract, engage and delight your leads and customers to close more deals more effectively and efficiently. Find out more how digiEasy helps your business to target local customers in Hong Kong with the powerful functions of HubSpot.
Marketo
Marketo, an Adobe company, is a leading marketing automation tool focusing on B2B business. Taking advantage of Marketo’s powerful features like real time customization and engagement program to master complex lead nurturing, digiEasy can tailor localized automation solutions to fit your target customers in Hong Kong, as well as integrate Marketo with your current CRM systems.
ActiveCampaign
ActiveCampaign is best-known for its comprehensive powerful customer relationship management functionality with high flexibility and top-rated deliverability among different marketing platforms. The functions of ActiveCampaign are designed to improve the flaw that needs to be filled by humans in the process of marketing automation such as providing email marketing automation features and real-time conversation features. Contact digiEasy team to start your CRM with the help of ActiveCampaign.
Salesforce
Salesforce, a well-known comprehensive cloud-based CRM software platform in Hong Kong and over the world, also provides various choices of B2B marketing automation editions to meet the specific needs of both large-sized corporations and small and medium enterprises. Find out which plan suits your business objectives the most by speaking to one of our digital experts at digiEasy.
