Customer Service CRM allows your customers’ problems can be solved in 24×7 real time. Your enterprises are able to enhance customers’ satisfaction and loyalty through automated customer services such as self-service resources and AI chatbots. Saving time from automated workflows for your agencies and fulfil customers’ demands at a lower cost.
Customer Service CRM
24×7 real time communicate with customers
CRM Services
Highly enhance customers’ satisfaction and loyalty
Time and cost reduction
Increase efficiency of customer service process
Allow 24/7 support
Serving more than one customer at the same time
Our Customer Service CRM Services
Customer Service CRM Planning, Audit and Best Practice
Our digital experts at digiEasy assist you to build a comprehensive and customized customer service CRM plan to deepen customer relationship and enhance your team efficiency.
Customer Conversation Analyzation
Conversation with customers contains plenty of details which would be the main part to highly improve your customer service performance. Customer Service CRM would help you analyze these details automatically so that you are able to find out accurate customer insight with less time and cost. Our CRM experts help you with customer conversation analyzation with our customer service CRM solutions to help you establish a close relationship with your customers.
Multi-Channel Interaction
Successful and convenient customer services always break the limitation of channels. When customers are able to inquire through the channel they preferred, their satisfaction would highly increase. digiEasy experts helps you interact with customers in omni-channel and respond to them as soon as possible with customer service CRM.
24x7 Real-time Conversation
Customer Service CRM enabled your customers being responded in anytime anywhere. For example, some of the simple questions from customers can be answered by AI robot in Live chat box. Your customer service teams are able to save time and focus on solving other more serious customer problems. Our customer service CRM experts help you achieve 24x7 real-time conversation to enhance the efficiency of customer service process and the loyalty of customers.
Sales CRM Tools
HubSpot
HubSpot, having more than 12% market share in Hong Kong, is a popular inbound marketing and customer relationship management (CRM) software platform which enables your brands to attract, engage and delight your leads and customers to close more deals more effectively and efficiently. Find out more how digiEasy helps your business to target local customers in Hong Kong with the powerful functions of HubSpot.
Marketo
Marketo, an Adobe company, is a leading marketing automation tool focusing on B2B business. Taking advantage of Marketo’s powerful features like real time customization and engagement program to master complex lead nurturing, digiEasy can tailor localized automation solutions to fit your target customers in Hong Kong, as well as integrate Marketo with your current CRM systems.
ActiveCampaign
ActiveCampaign is best-known for its comprehensive powerful customer relationship management functionality with high flexibility and top-rated deliverability among different marketing platforms. The functions of ActiveCampaign are designed to improve the flaw that needs to be filled by humans in the process of marketing automation such as providing email marketing automation features and real-time conversation features. Contact digiEasy team to start your CRM with the help of ActiveCampaign.
Salesforce
Salesforce, a well-known comprehensive cloud-based CRM software platform in Hong Kong and over the world, also provides various choices of B2B marketing automation editions to meet the specific needs of both large-sized corporations and small and medium enterprises. Find out which plan suits your business objectives the most by speaking to one of our digital experts at digiEasy.
